Returns, Liability & Safety – FAQ

Do I have the right to return a product?

Yes. You have the right to return your order in accordance with applicable consumer protection laws, provided the product is in its original condition and has not been used beyond what is necessary to assess fit and function.

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Is there a fee for returns?

Yes. A fixed return and handling fee of €15 will be deducted from your refund. This fee covers shipping and processing costs.

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Can I return a used product?

Products showing clear signs of use, wear, dirt, or damage may not be eligible for return or may be subject to a reduced refund due to depreciation.

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What happens if a product breaks or fails?

Our liability is strictly limited to the product itself. We are not responsible for any damage, accidents, or consequences resulting from a product breaking, failing, or being used in a way other than intended.

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Are you responsible if my dog gets injured or runs away?

No. All use of our products is at the customer’s own risk. We are not liable for injury to animals, persons, or property, nor for indirect or consequential damages.

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Can I file a claim if the product is defective?

Yes. If the product has an original manufacturing defect, you are entitled to file a claim in accordance with consumer protection laws. Normal wear and tear, chew damage, incorrect sizing, or misuse are not covered.

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How can I use the product safely?

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Summary

All products are used at the customer’s own risk. Returns are accepted according to our return policy, with a €15 return fee deducted from the refund. We are not liable for accidents, injuries, or consequential damages arising from product use.